If you’ve been trying to break into remote work, tech, healthcare, or startups, this list is for you.
Today we found 5 real companies hiring for customer support & operations positions across the U.S. — solid pay, benefits, growth paths, and actual names you can put on a résumé.
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We simply spend hours digging through career sites, filtering out junk, and bringing you the opportunities worth applying to.
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Alright.
Let’s get you hired.
👇 Here are today’s opportunities.
#1 Customer Support Expert (Fintech / SMB SaaS)
Company: GlossGenius
Location: United States (Remote)
Job Type: Full-time
Pay: $55,000 per year + major benefits
Want to work inside a fast-growing tech company that helps thousands of entrepreneurs run their businesses?
GlossGenius powers booking, payments, marketing, and operations for beauty & wellness professionals across the country. Over 100,000 small business owners rely on their platform daily.
This role puts you at the center of it.
You’ll be the person customers trust when they need help, guidance, or clarity — while building serious experience in SaaS, fintech, and startup operations.
Think:
support + product expert + relationship builder.
If you want real exposure to how modern software companies run, this is a strong entry point.
What you’d be doing
✔ Supporting customers via phone, text, and email
✔ Solving issues through tickets
✔ Learning the product deeply
✔ Helping business owners hit their goals
✔ Becoming a brand ambassador
✔ Working toward retention & satisfaction metrics
✔ Collaborating with your team on improvements
✔ Helping refine help docs, macros, workflows
You are part of the customer journey from problem → solution.
What they want
✔ 1+ year in customer-facing work
✔ SaaS experience = bonus
✔ Strong communication skills
✔ Comfortable adapting to different personalities
✔ Self-starter mindset
✔ Team player
✔ Able to thrive in fast-moving startup energy
This is not a hide-in-the-background job.
They want people who care about customers.
Schedule
Shifts fall in late morning to evening EST, including Saturdays.
You must be available and engaged during working hours.
Why this role is 🔥
✨ $55K salary
✨ Fintech + SMB software exposure
✨ Remote
✨ Home office stipend
✨ 401(k) from Day 1
✨ Medical & dental
✨ Fertility & adoption support
✨ Paid parental leave
✨ Professional development money
✨ Annual company retreat
✨ Work directly with growing entrepreneurs
Where this can lead
Support → Customer Success → Account Management → Operations → Product → Leadership.
GlossGenius is scaling fast.
Early employees grow with the company.
If you want to build real tech credentials without coding, this is a powerful start.
Apply to them directly HERE!
#2 Product Support Specialist
Company: Ashby
Location: Remote – Americas
Job Type: Full-time
Pay: $75,000 – $85,000 + Equity
Want a real role inside a serious B2B SaaS company where support is treated like part of the product?
Ashby builds powerful recruiting software used by high-growth and enterprise companies. Their platform is deep, technical, and constantly evolving — and they need smart people who can think, investigate, and solve real problems.
This is not copy-paste support.
This is becoming an expert.
You’ll help customers troubleshoot integrations, understand workflows, and get maximum value from the system — while also improving how the support team operates internally.
If you want a role that levels up your technical brain fast, this is it.
What you’d be doing
✔ Solving complex customer issues daily
✔ Supporting B2B clients from SMB → enterprise
✔ Troubleshooting integrations & technical workflows
✔ Teaching best practices
✔ Writing clear, thoughtful responses
✔ Digging deep instead of escalating fast
✔ Building internal improvements & automations
✔ Turning engineering knowledge into team resources
You are part investigator, part educator, part product expert.
What they want
✔ Experience supporting a technical SaaS product
✔ Strong problem-solving ability
✔ Comfortable getting into the weeds
✔ Curiosity beyond surface answers
✔ Empathy + clear communication
✔ Ownership mindset
✔ Ability to work independently (fully remote)
✔ Experience supporting business customers
If you like closing tickets quickly without deep thinking → not for you.
If you love solving puzzles → perfect.
⚠️ Schedule Note
They need coverage on weekends.
You’ll work either:
🗓 Tuesday–Saturday or Sunday–Thursday
(in exchange for a weekday off)
Why this role is 🔥
✨ $75–85K salary
✨ Equity in a fast-growing startup
✨ YC + top investor backing
✨ Work with highly technical teammates
✨ Massive resume builder
✨ True product exposure
✨ Unlimited PTO (4 weeks encouraged)
✨ 12 weeks paid family leave
✨ Full health insurance covered
✨ $100/month education budget
✨ Big equipment & WFH budget
Growth path from here:
Support → Senior Support → Solutions → Product → Customer Success → Leadership.
Ashby promotes smart operators.
If you want to become dangerous in B2B SaaS knowledge without being an engineer, this is a premium opportunity.
👉 Apply directly with the employer HERE!
#3 Support Specialist (Contract)
Company: Handshake
Location: United States (Remote)
Job Type: 6-month contract (extension or full-time possible)
Pay: $25 per hour
Want to work at a company connected to the future of the AI economy?
Handshake powers hiring and career discovery for millions of students, universities, and employers — including every Fortune 50 company. They’re scaling insanely fast and need strong operators to help users navigate a powerful, technical platform.
This is real SaaS exposure.
Real tickets.
Real problem solving.
And yes — strong performers can convert to permanent roles.
What you’d be doing
✔ Handling email + phone support daily
✔ Solving bugs, workflow issues, and platform questions
✔ Troubleshooting reports & integrations
✔ Acting like a consultant, not just an agent
✔ Using internal tools & demo environments
✔ Keeping response & resolution times tight
✔ Working with Success, Product & Engineering
✔ Spotting trends that improve operations
Expect volume.
📨 20–30 email tickets/day
📞 ~10 calls during phone shift
Fast, technical, hands-on.
What they want
✔ Quick learner with technical curiosity
✔ Clear communicator (simple explanations win)
✔ Comfortable with ambiguity in startups
✔ Strong ownership of metrics
✔ High empathy for users
✔ Critical thinker with attention to detail
✔ Able to research answers independently
✔ Team-oriented
Zendesk = big plus.
If you enjoy digging for real answers instead of copy-pasting macros → strong fit.
⚠️ Important Requirements
You must:
📍 Live in an approved U.S. state
🕘 Work Monday–Friday, 8am–5pm EST
🎓 Not be a current student
This is full-time contractor energy.
Why this role is 🔥
✨ $25/hour
✨ Massive AI + hiring industry exposure
✨ Work with universities + Fortune 500 companies
✨ Direct experience with Product & Engineering
✨ Clear pathway to permanent hire
✨ Resume power at a hyper-growth startup
✨ Learn how enterprise customers operate
Growth path if converted:
Support → Senior Support → Success → Ops → Product.
Handshake is a brand recruiters recognize.
If you want to enter high-level tech ecosystems without coding, this is a strong door.
👉 Apply directly with the employer HERE!
#4 Consumer Experience Specialist I
Company: GOAT Group
Location: United States (Remote)
Job Type: Full-time (shift-based)
Pay: $14.62 – $21.39 per hour depending on state
Want a remote role inside one of the biggest marketplaces in sneaker culture?
GOAT is a global platform for buying & selling sneakers, apparel, and collectibles. Millions of users rely on them daily, which means support needs to be fast, accurate, and human.
If you love sneakers + tech + helping people, this is your lane.
Schedule
🕘 Pacific Time
9am – 6pm
Includes one weekend day
They may ask for extra hours during busy periods or holidays.
What you’d be doing
✔ Email + chat support
✔ Solving order issues
✔ Helping buyers & sellers
✔ Troubleshooting app & website problems
✔ Following company policies carefully
✔ Keeping customer data confidential
✔ Staying flexible as priorities change
You are protecting trust between the platform and millions of users.
What they want
✔ Passion for sneakers & culture
✔ Strong customer-first mindset
✔ Quick learner
✔ Comfortable working independently
✔ Clear communication skills
✔ Good judgment within guidelines
✔ Organized + detail oriented
✔ Thrives in fast-paced environments
✔ Reliable home internet
If you panic under pressure → not ideal.
If you stay calm and solve → perfect.
Pay Tiers (depends where you live)
Tier 1 (higher cost states):
💰 $17.12 – $21.39/hr
Tier 2:
💰 $15.58 – $19.47/hr
Tier 3:
💰 $14.62 – $18.27/hr
Plus:
✔ 401(k)
✔ PTO
✔ Medical / dental / vision
✔ Disability & life insurance
Why this role is 🔥
✨ Work inside sneaker & resale culture
✨ Massive global brand recognition
✨ Remote
✨ High-volume operations experience
✨ Exposure to e-commerce systems
✨ Strong foundation for growth into trust & safety, ops, or marketplace strategy
Possible growth:
Support → Trust & Safety → Operations → Marketplace → Leadership.
If you want entry into large-scale consumer tech, this is real experience.
👉 Apply directly with the employer HERE!
#5 Customer Experience Specialist
Company: SQUIRE
Location: United States (Remote)
Job Type: Full-time
Pay: $65,000 base + 10% bonus + stock
Want to work at the platform powering 30,000+ barbers and thousands of shops worldwide?
SQUIRE builds the operating system for barbershops — booking, payments, customer relationships, revenue tracking, growth tools.
This role sits at the intersection of:
👉 Support
👉 Customer Success
👉 Retention
👉 Upsells
You are protecting revenue and helping businesses survive.
⚠️ Important before you apply
Everyone starts in Tier 1 Support for ~3 months first.
You must prove you can:
✔ Troubleshoot
✔ Manage tickets
✔ Handle escalations
✔ Deliver excellent customer interactions
After that → you move into the CES position.
What you’d be doing (once in CES)
Retention & Churn Prevention
✔ Handle cancellation requests
✔ Understand WHY customers want to leave
✔ Save accounts using approved strategies
✔ Rebuild trust
Upgrades & Adoption
✔ Help customers upgrade plans
✔ Explain value of features
✔ Follow up so they actually use what they bought
Product Guidance
✔ Translate software into real business outcomes
✔ Show shop owners how to make more money
Training
✔ Run video sessions
✔ Teach teams how to use tools
✔ Push self-service education
Cross-team work
✔ Give feedback to Product
✔ Help improve save strategies
✔ Help build smarter automation
You are part support agent, part consultant, part revenue protector.
What they want
✔ 2+ years in Support / CS / CX
✔ SaaS or SMB experience preferred
✔ Comfortable with objections
✔ Strong product understanding
✔ Able to train customers live
✔ Good with CRM tools
✔ Handles multiple priorities
✔ Relationship builder
If you can’t explain value → tough role.
If you can guide a business owner → you win.
What you get
💰 $65K salary
💰 10% bonus
📈 Stock grant
Plus:
✨ 100% paid medical/dental/vision (you + dependents)
✨ 401k with company contribution
✨ Generous PTO
✨ Parental leave
Why this job is 🔥
✨ High ownership
✨ Revenue-facing experience
✨ Direct exposure to SMB economics
✨ Blend of Success + Support
✨ Strong move toward leadership paths
✨ Work in fintech + vertical SaaS
✨ Real business impact daily
Career path:
Support → Retention → Success → Account Management → Revenue → Leadership.
If you want serious SaaS credibility, this is powerful.
👉 Apply directly with the employer HERE!
🚀 That’s today’s remote job drop
Real companies.
Real pay.
Direct applications.
No middlemen.
>No resume harvesting.
>No courses to buy.
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